Our Complaints Policy
We are committed to providing a high quality legal service to all our clients and to deal with suppliers and other third parties in a professional, appropriate way. When something goes wrong, we need you to tell us about it. This will help us improve our standards. When we receive a complaint in writing or otherwise, we shall acknowledge it as a complaint and deal with it accordingly. Each written complaint and each oral complaint will be responded to within 14 working days of the complaint being received by a Letter of Acknowledgement which will acknowledge that a complaint has been made. Where a formal oral complaint is received, we should summarise what we believe to be the nature of the complaint in the Letter of Acknowledgement to the client/person who has complained.
Our Complaints Procedure
As we have received a complaint from you, we would wish to attempt to resolve it internally through the following procedure.
What will happen next?
If you want to write to the LeO, the address is: PO Box 6806, Wolverhampton, WV1 9WJ
If your complaint is about a Director, then you should address your complaint initially to the Director or you may write to the other Director.
The Directors are Jacqueline Emmerson at Emmersons Solicitors. EFER House 137a Back High Street, Gosforth, Newcastle Upon Tyne NE3 4ET email@example.com
Michael Robinson at Emmersons s·olicitors, ACER House, 52 John Street, Sunderland, SR1 1 QN